![]() BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. Zipcar should reimburse me, expect for the cost of a gas card that we forgot to put back in the vehicle. They advised me to take pictures (as I have) of the vehicle. We called zipcar again to let them know and they again said they couldnt *************** the car. Once back, we couldnt get back in the gate so we street parked it across from it. So we canceled our plans, got food, and returned the car back to its original destination. They werent able to give any input and the speaker on the phone just agreed. We told zipcar that this is their fault and that we shouldnt be liable for the vehicle as we have done nothing wrong. We were told that we should bring the car straight back but we had already planned an entire day trip around using the car. We called zipcar once again to find out that the person who switched my car to this new car did not start our trip and that zipcar (and I) did not have access to vehicle. We drove to long beach (about an 1) to find that the car would not lock. However, they still helped me as I provided the cars information for my trip. ![]() My friends and I Ubered to the new destination only to find the car behind a locked gate of a ********* had to call the garage to open the gate for entry and exit, while they told me that zipcar didnt have the car registered to me in their system or that they didnt have any information about the car being picked up. I called to ensure that I would be reimbursed for the time passed, as they only wanted to extend our trip and not offer reimbursement. They also stated that they could not do Uber reimbursements. After reaching out, zipcar assigned a replacement car but could only do so to one a 40 minute walk away. It started out with the car that I booked being removed from my reservation and a replacement car was not assigned by the time my reservation started. I gave zipcar multiple chances throughout the entirety of my day trip and over and over again they failed to help ** or resolve any problems. ![]()
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